IT Support Technician I PER DIEM in Morristown, NJ for Atlantic Health System

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IT Support Technician I PER DIEM

Job Description This is a Per Diem position Provide first level support help desk (100% phone support) to the team members and other customers of Atlantic Health System Document and classify incidents and service requests in the service management system. Provide initial support, investigation and diagnosis for all incidents and requests Resolve, confirm resolution and close incidents or escalate calls to the appropriate queues Escalate calls with necessary detail to IT Support Technician II when

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