Call Center Representative Senior - Scheduling in San Antonio, TX for CHRISTUS Health

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Call Center Representative Senior - Scheduling

DescriptionSummary:Supports and participates in the development and management of the Ambulatory Access Center. Assists the Service Center leadership with the day-to-day activities relating to process problems/changes, inter-department communication, receiving feedback, and adjusting workflow. Monitors data and team processes while supporting the call center's focus to improve the services provided. Advanced customer service skills and problem-solving skills. The ability to assist with refresher training of existing and new team members. Effectively provide support to team members to ensure they are following correct procedures and protocols.Responsibilities:Answers calls and schedules appointments in high volume

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