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Associate Systems Analyst - Patient Portal
PRIMARY FUNCTIONS: Provides customer service support for patients utilizing the patient portal including answering questions, account issues and basic technical troubleshooting of application on patient's devices. Must maintain a high level of quality on a consistent basis, ensuring all details of requests are met within defined service level agreement for the patient portal while demonstrating Christiana Care's values of Excellence and Love. Works across health disciplines, hospital departments, and the health care continuum to promote optimal patient/family relations. Contributes to overall patient satisfaction by maintaining positive relationships and providing patients and visitors with the best experience possible. PRINCIPLE DUTIES AND


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