The site navigation utilizes arrow, enter, escape, and space bar key commands. Left and right arrows move across top level links and expand / close menus in sub levels. Up and Down arrows will open main level menus and toggle through sub tier links. Enter and space open menus and escape closes them as well. Tab will move on to the next part of the site rather than go through menu items.
The PC Technician provides day to day incident ticket remediation. Areas of support include desktop hardware, peripherals, operating systems, print devices, and end-user software applications. RESPONSIBILITIES: * Provides first level technical support, including, but not limited to installation, configuration, troubleshooting, moves and remedial repair of PC Equipment. * Responds and follows up to incident tickets in a professional and courteous manner by investigating and asking appropriate questions to support end-user needs. * Accurately documents information into incident tickets. * Contacts and follows-up with end users in a timely manner (within service level agreements SLA). * Contacts vendor sup
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