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PC Technician
The PC Technician provides day to day incident ticket remediation. Areas of support include desktop hardware, peripherals, operating systems, print devices, and end-user software applications. RESPONSIBILITIES: * Provides first level technical support, including, but not limited to installation, configuration, troubleshooting, moves and remedial repair of PC Equipment. * Responds and follows up to incident tickets in a professional and courteous manner by investigating and asking appropriate questions to support end-user needs. * Accurately documents information into incident tickets. * Contacts and follows-up with end users in a timely manner (within service level agreements SLA). * Contacts vendor sup


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